The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious Comfort!
“The room was impressively large and offered a peaceful retreat, ensuring a restful stay.” view full review
Spotless Shower!
“The shower-room was immaculate, featuring a spacious shower with excellent pressure that made for a refreshing experience.” view full review
Delicious Breakfast!
“Breakfast was served promptly and was delightful, providing a great start to the day with tasty options!” view full review
Charming Antiques!
“The antique furnishings in our room added a unique charm, complemented by an elegant embroidered picture that created a cozy atmosphere.” view full review
General
No smoking on site
Free Wi-Fi in public areas
Parking
No pets allowed
24-hour security
Luggage storage
Smoke detectors
Fire extinguishers
Key access
Guest Parking
Electric kettle
Services
Housekeeping
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Children
Children's menu
Spa & Leisure
Live entertainment
Leisure/ TV room
Room features
Heating
Terrace
Garden furniture
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Show more
Location
Union Hotel, Chapel Street, Penzance,
Penzance,
United Kingdom,
TR18 4AE,
Cornwall
Map view
street view
Union Hotel, Chapel Street, Penzance,
Penzance,
United Kingdom,
TR18 4AE,
Cornwall
City landmarks
Gallery
Newlyn Art Gallery Ltd
1.6
km
Garden
Trengwainton Garden
2.6
km
3315 The Pines B
The Pipers
1.6
km
Castle Horneck Rd stay straight on the A30 towards Lands End
Polgoon Vineyard
1.5
km
2BA
Round called Lescudjack Castle
870 m
S W Coast Path
Penzance Promenade
700 m
Historic Site
St Michael's Mount
4.2
km
1 The Coombe Newlyn
Newlyn Bridge Gallery
1.6
km
Church
Gulval Parish Church
2.0
km
Garden
Tremenheere Sculpture Gardens
3.0
km
Nearby
Museum
Penlee House Gallery and Museum
390 m
Garden
Morrab Gardens
210 m
PenzanceEngland
Chapel Street
10 m
Western Promenade Rd
Jubilee Pool
560 m
Church
Saint Mary's Church
250 m
Morrab Road
Penlee Park Open Air Theatre
350 m
Gallery
The Exchange
50 m
PenzanceEngland
Boscawen-un Stone Circle
100 m
Treriefe House Treriefe House Trereife House Near Newlyn
Trereife House
100 m
5 Alverton Street
The Alverton Gallery
210 m
Church
St Mary the Virgin Church
260 m
Mall
Wharfside Shopping Centre
530 m
The Basement
Eureka Escape Cornwall
80 m
Penzance TR18 4HY
Penlee Park
400 m
56 Chapel Street No Longer In Chapel Street
Stoneman Gallery
40 m
Battery Rd
Battery Rocks
540 m
Gallery
Cornwall Contemporary
110 m
Bread Street
Tradstract Gallery
200 m
Gallery
Lighthouse Gallery
300 m
Penzance
Remwood Lagoon
580 m
Restaurants
Curry Corner
10 m
68 Chapel Street
The Tremenheere
140 m
4-8 Market Place
Colyers Cafe
50 m
61 / 62 Chapel Street Arcade
Full House Chinese Take Away
120 m
2 Parade Street
Warren's Bakery
250 m
11 Market Jew Street
Wetherspoons
230 m
Market Jew Street
Mounts Bay Pasty Company
230 m
8 Market Jew Street
Smugglers Den
250 m
10 Causewayhead
Rosie's Tea Rooms
300 m
28 Market Jew Street
Poppies
280 m
Belgravia Street PRC Outreach
The Pirates Rest
320 m
62 Daniel Place
Reviews and Ratings
Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
great location
helpful staff
dirty rooms
dated decor
6.8/10
Nice
Rooms
6.4
Location
8.3
Service
6.8
Dining
6.5
Guest reviews
6.8/10
based on 8 reviews
3.5/5
based on 344 reviews
6.6
6.6/10 based on 1066 reviews
#57 of 83 B&Bs / Inns in Penzance based on Tripadvisor
Jane
United States,
May
2024
6.8/10
My stay at the hotel was a mix of positives and negatives. The rooms were extremely spacious and well-furnished, but they were let down by the dated decor and water leaking from the ceiling in the bathroom. The service was friendly and engaging, with a touch of humor, but there were some issues with housekeeping. The location was ideal for my purpose, close to the venue I was visiting, but the bar area was not great for work. The dining experience was varied, with some good and not-so-good meals. Overall, a decent stay with room for improvement.
Rooms
7.0
The rooms were of excellent size and well-furnished.
Service
6.0
The service was fairly pleasant with a touch of humor.
Location
8.0
The location was ideal for my purpose, very close to the venue I was visiting.
Dining
7.0
The dining was of a very good standard, but there were some disappointing choices.
Facilities
6.0
The hotel facilities were decent but could use some improvement.
Neil
United Kingdom,
April
2024
7.4/10
The hotel's location is excellent, close to shops, restaurants, and the beach, but could improve with some updates. The service was great, with a helpful and friendly staff. The dining experience was average but could be more efficient. Overall, a decent option with good value for money.
Rooms
7.0
The room was substandard and could benefit from some updating but had the essentials like a bedside lamp.
Service
8.0
The service was friendly and accommodating, especially with assistance for storage and room allocation.
Location
9.0
The hotel is centrally located, close to shops, restaurants, and transportation options, making it convenient for exploring the area.
Dining
6.0
The dining experience was average, with some delays in food preparation, but the original dishes were decent.
Facilities
7.0
The facilities were adequate for a basic hotel and met most essential needs.
Michelle
United States,
March
2024
6.8/10
The hotel has its ups and downs. The rooms need a serious upgrade as they were quite dirty and felt like they haven't been touched in 50 years. However, the service from the staff was very helpful and kind, although a bit underrepresented. The location is superb, allowing easy access to both the town and the sea. The dining experience was good overall, except for running out of sausages on one occasion.
Rooms
5.0
The room I stayed in was quite disappointing. It was small, dirty, and in dire need of a renovation. The decor felt like it belonged to a 1970s time capsule.
Service
7.0
The staff members were lovely and tried their best to assist us, even though the hotel was full. They went the extra mile by offering us complimentary prosecco, which was a nice touch.
Location
9.0
The hotel's location was a major highlight. It was convenient for exploring the town and walking to the Quay for trips to the Isles of Scilly. Being in the city center of Pencanze made everything easily accessible.
Dining
7.0
The dining experience was satisfactory, with tasty food. However, there was a slight hiccup on one occasion when they had run out of sausages for guests ordering breakfast.
Facilities
The facilities were decent overall, although there were some areas that needed improvement.
great location
dirty rooms
Christopher
United Kingdom,
February
2024
7.4/10
The hotel is conveniently located in the city center, offering easy access to various lively pubs and close to the station. The rooms have an old-world charm but are basic, with small TVs and standard bathrooms. The service was friendly, with staff going the extra mile to accommodate guests even in the absence of the manager. The dining options could use some improvement, especially for early departures. Overall, a warm and friendly atmosphere but with some room for enhancements.
Rooms
7.0
The rooms have an old-world feel and are basic in terms of amenities but provide a comfortable stay.
Service
8.0
The staff was friendly and accommodating, making the stay pleasant even during the manager's absence.
Location
9.0
The hotel is in a great location in the city center, surrounded by lively pubs and close to the station, offering convenience for travelers.
Dining
6.0
The dining experience could be improved, especially for early departures, but overall satisfactory.
Facilities
7.0
The hotel offers a warm and friendly atmosphere with basic facilities, suitable for a comfortable stay.
Will
United Kingdom,
January
2024
6.4/10
My stay at the hotel was a mixed experience. The rooms, though a little tired, were adequate for our budget. Our family room at the front of the hotel was light, airy, clean, and had a large shower. However, the bathroom was disappointing with a chipped bath and some cleanliness issues. The staff's service ranged from exceptionally surly to very obliging, with some mixed interactions. The location was good for its proximity to shops, bars, and restaurants, but the hotel showed signs of wear and rust in places. The dining experience had its ups and downs, being a mix of disappointing and great moments. Overall, a stay with some highs and lows.
Rooms
7.0
The family room was light, airy, clean, and had a large shower.
Service
6.0
The staff's service varied from exceptionally surly to very obliging.
Location
8.0
The hotel's location was good for its proximity to shops, bars, and restaurants.
Dining
6.0
The dining experience had its highs and lows.
Facilities
5.0
The hotel showed signs of wear and rust in places.
Arthur
United Kingdom,
December
2023
6.2/10
The hotel has a great central location but lacks some maintenance in the rooms. The service is friendly and professional. Dining offers good meals but can be inconsistent. The facilities are decent, catering to basic needs.
Rooms
5.0
My room overlooking the fire escape was basic and in need of refurbishment. The linen was unmade, leaving me to make up the bed later.
Service
7.0
The staff at the bar were friendly but seemed understaffed. The housekeeping service was professional and welcoming.
Location
6.0
The hotel's location was central but lacked some essential amenities nearby. Nonetheless, it was interesting being in the crows nest room with a unique view.
Dining
7.0
The dining experience was good, although there were delays in getting basic items during breakfast.
Facilities
6.0
The facilities were basic but sufficient for a short stay.
Scott
United Kingdom,
December
2023
7.4/10
The hotel offers beautiful views and high-standard food, although the rooms may need some refurbishment for a pristine feel. The service is a mix of friendly and professional interactions, and the location is fantastic for exploring the city. The dining experience is energizing, but there are opportunities for improvement in the service and check-in process.
Rooms
7.0
The rooms, though decent in size, could use some refurbishment to enhance the overall experience.
Service
6.0
The staff is a mix of friendly and professional, but there were inconsistencies in the level of service provided.
Location
9.0
The hotel's location in the city center is fantastic, with easy access to restaurants and shops.
Dining
7.0
The dining experience provided energizing options but lacked consistency in service quality.
Facilities
8.0
The facilities offered are sufficient for a comfortable stay.
Jerry
United States,
November
2023
6.8/10
My stay at the hotel was a mixed experience. While the rooms were spacious and comfortable, the noise from the band vibrating through them until late at night was a bit disappointing. The location, though central and convenient, had some issues with bad reception at the hotel's back. The service was a bit of a letdown due to miscommunication among staff, but the helpful barman stood out for his assistance. The dining options were basic, but the full English breakfast was decent before heading out for the day.
Rooms
7.0
The rooms were both spacious and comfortable.
Service
6.0
The staff, while not the most professional, were incredibly helpful, very polite, and friendly.
Location
8.0
The hotel's position was fantastic, being central to Penzance and just a short walk from the station.
Dining
6.0
The dining experience was okay, with a decent full English breakfast available.
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